FEES AND TIMING
At INTOHYPEZONE, we strive to offer you the best shipping options and the highest levels of responsiveness. Our goal is to ensure that you receive your order as efficiently as possible.
PROCESSING & SHIPPING TIMES
Please allow 4-10 working days for your orders to be processed before they are shipped. Processing times do NOT include shipping times and are used to verify your order, tailor it, perform a final quality check, and package it.
STANDARD SHIPPING TIMES
Shipping times refer to the time it takes for items to be shipped from the warehouse to your doorstep.
For orders in the US and Europe, items usually take 7-19 days to arrive, but can take longer in some cases. Delivery may take up to 14-30 days in some circumstances.
For more detailed information please consult our shipping policy.
CHECK ORDER STATUS
You can check the status of your order by logging into your account on our website and viewing your order history. You can also check the status of your order by contacting customer service at firstname.lastname@example.org
How will I know when my order has been shipped?
You will receive an email notification with a tracking number once your order has been shipped. You can also check the status of your order in your account on our website.
HOW CAN I CANCEL MY ORDER?
Use this text to answer questions in as much detail as possible for your customers.
MY ORDER IS SHIPPED BUT SEEMS TO BE DELAYED
If your order seems delayed, check the tracking information provided by the carrier. If it's still in transit, wait for the package to be delivered. If tracking shows it's been delivered but you haven't received it, contact the carrier to inquire and request an investigation. You can also check with your neighbors or contact the seller for more information.
Can I change or cancel my order after it has been placed?
If your order has not yet shipped, you can contact customer service at email@example.com to request a cancellation or change to your order. Once an order has been shipped, it cannot be canceled or changed.
How can I track my package?
You will receive an email with a tracking number once your order has been shipped. You can track your package using the tracking number provided in the email or by logging into your account on our website and viewing your order history.
I received the wrong item or a damaged item, what should I do?
If you received the wrong or damaged item, please contact customer service at firstname.lastname@example.org and provide your order number and a photo of the incorrect or damaged item. We will assist you with a resolution as soon as possible.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at email@example.com